Care with Technology: Creating a barrier-free digital life for the elderly

With the advancement of technology, many industries are constantly innovating, making our lives simpler and more convenient. For the elderly and people with disabilities, these changes are even more significant because their daily lives often encounter a lot of inconvenience. Therefore, the emergence of simplified versions of applications not only provides a simple and easy-to-learn experience but also allows them to integrate into society more confidently. Agewhale will introduce five mobile apps designed for the elderly and those in need to help them make better use of technology.

Benefits of choosing Lite Mode for the elderly

The simplified version or Lite mode is generally designed for the elderly and people with disabilities. Their interface is straightforward and user-friendly, utilizing large fonts and a high-contrast design. It typically avoids complex interactions and options to accommodate the needs of different users. They also adhere to accessibility design guidelines. These standards aim to make users' daily lives more convenient and encourage them to be more independent and socially active. For the elderly, these applications can address their everyday needs, such as checking bus schedules, online shopping, and bank transfers, enabling them to overcome various life inconveniences with the help of technology.

Upcoming trend of accessible app development

As the population ages, accessible apps are becoming an important market. More and more companies are paying attention to the digital needs of the elderly and disabled people, focusing on developing applications that meet their requirements. This is not only a pursuit of a business model but also a commitment to social responsibility.

MTR Care

The MTR Care app launched by MTR is specially designed for the elderly and people with disabilities. This app includes feature, such as Trip Planner, Barrier-free Facilities Information, etc., to make the journey of these passengers smoother when traveling. This month’s update adds two new features, including starting from Dec 2, wheelchair users will be able to reserve Wheelchair Portable Ramp Booking in all MTR stations platforms through the app. The new version also pilots the Non-emergency In-station Assistance (For Hearing Impaired)* at Shek Kip Mei Station and Quarry Bay Station.

• Website: https://www.mtr.com.hk/en/customer/services/mtr-care-app.html
• iOS app download:https://itunes.apple.com/hk/app/mtr-care/id6443954154 
• Android app download﹕https://play.google.com/store/apps/details?id=com.mtr.socialinclusion

Citybus Lite

Citybus Lite is another app specifically designed for the elderly and people with disabilities. It aims to provide a clear and easy-to-use interface to help users access real-time arrival times and route information for buses and minibuses (Citybus, KMB, Lantau Bus, KMB) in Hong Kong. The app does not contain any advertisements. Developed in accordance with the highest standards of accessibility guidelines, it supports voice-over features to facilitate travel for the visually impaired. Citybus Lite offers larger fonts and high contrast for a clearer and more readable interface. Additionally, the app provides options to display the estimated arrival time either as "countdown minutes" or "arrival time," allowing passengers to be notified when they reach the station.

• iOS app download: https://apps.apple.com/hk/app/%E5%9F%8E%E5%B7%B4%E6%98%93/id6477283578
• Android app download: https://play.google.com/store/apps/details?id=com.btsl.route_search_app&hl=zh_HK  

HSBC and Hang Seng Bank

To activate the simplified version of the HSBC and Hang Seng Bank applications, users must navigate to the settings after logging in. Once activated, this version offers straightforward financial management services tailored for the elderly, enabling them to check account balances and make time deposits with ease. The interface is designed to be clear and user-friendly, ensuring accessibility for seniors who may not be tech-savvy. With this simplified version, users can conveniently review account information, monitor income and expenditure records, and effortlessly complete transfers anytime, anywhere, thus supporting their daily financial management needs.

• HSBC HK Mobile Banking App - Lite Mode website:
• https://www.hsbc.com.hk/ways-to-bank/mobile-apps/banking/lite/ 
• Hang Seng Mobile App – Simple Mode:
• https://www.hangseng.com/en-hk/personal/digital/personal-mobile-app/simple-mode/ 

HKTV Simple Version (Only available in Chinese)

The simplified version of the app provided by HKTV allows the elderly to conveniently shop online, reducing the frequency of going out during the pandemic. It provides a clear interface and voice search function, allowing the elderly to easily purchase the items they need at home. It does not have a payment function, so seniors do not need to worry about safety issues when shopping. Family or friends can help with the checkout, making the whole process more secure.

• iOS app download:https://apps.apple.com/hk/app/hktvmall-%E7%B0%A1%E6%98%93%E7%89%88-%E7%B6%B2%E4%B8%8A%E8%B3%BC%E7%89%A9/id1481799155
• Android app download:https://play.google.com/store/apps/details?id=com.hktv.android.hktvmalllite&hl=zh_HK 

Guidance for Caregivers

As caregivers, we play a crucial role in helping our elders make the most of modern apps. Here are some ways we can assist them:

1. Patient Guidance: Understand that adapting to new technologies can take time for seniors. Offer patient, step-by-step instructions and demonstrations on how to use the app effectively.
2. Simplified Settings: Assist them in setting up the app, turning off rarely used features to simplify the interface and enhance ease of use.
3. Ongoing Support: Regularly check in to see if they encounter any difficulties and be ready to provide timely assistance.
4. Encouragement: Motivate them to use these apps more frequently and encourage them to share their experiences.

By using these apps, seniors not only enhance their quality of life but also maintain a connection with society. Although the initial learning curve may be steep, with time, they will gradually embrace and appreciate the benefits these technologies offer. Through user-friendly applications, they can more easily enjoy the conveniences of modern technology. As caregivers, we have the responsibility to help them adapt, enriching their lives and making them more vibrant.