Our registered social workers provide neutral and professional advice, especially suitable for:
Let us walk the caregiving journey with you
Agewhale understands the complexity and pressure of caring for older adults. We are your professional “Elder Care Planner” with registered social workers providing impartial, expert advice to help you clarify care decisions, connect with community resources, and coordinate family roles. Fill out the form to contact us so that caring for your aging family no longer has to be a solo effort.
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Why do you need Agewhale? 3 core challenges for caregivers
There are wedding planners, wealth managers, and even education consultants to help plan major life events. Yet when it comes to elder care—a long-term plan that is even more challenging and variable—caregivers often don’t know where to begin, bearing significant decision-making risks without a guide. Most adult children are “first-time caregivers.” Faced with sudden crises—such as a parent having a stroke or being diagnosed with dementia—fragmented online information or asking an AI is insufficient to manage the emotional issues, budget constraints, and resource details involved in elder care.
Emotional drain
Care involves decision-making stress, communication gaps with elders, and differing opinions within the family. AI technology also struggles to understand the nuances of family emotions and complex needs.
Information overload and blind spots
Online information is chaotic; friends’ experiences may not fit your family. You often have to navigate complex social systems on your own.
A huge time cost
After work, you spend hours understanding government information, calling different agencies to inquire for services. Cumbersome admin processes waste precious time you could spend with your loved ones.
Our key role: Solving your caregiving pain points
There is a wide range of elder care resources in the market—from government residential homes and day centers to private home care and rehab equipment. Agewhale does not provide these direct services (for example, we do not deliver meals or provide nursing care). Instead, we act as your professional navigator:
Impartial expert advice
As “third-party” consultants with professional backgrounds, we offer objective elder care plans, help family members build consensus, and reduce friction and anxiety caused by decision-making.
Information filter
From hundreds of public and private agencies across Hong Kong, we precisely screen the most suitable resources for your needs so you no longer have to search blindly.
Service connector
We curate service options and help you engage appropriate providers, greatly improving planning efficiency.
How are we different from other services?
There are already many hotlines and NGOs. Why do you still need Agewhale? Public services form a broad social safety net; we provide a plan tailored to your family’s needs.
| NGOs/Government Hotlines | Agewhale Professional Navigation | |
|---|---|---|
Positioning | Basic social safety net | Personalized strategic planning |
Service Targets | Often subject to means-testing/asset checks or district limits | Any district/background; designed especially for working or overseas caregivers |
Time cost | Long wait times; caseworkers often handle very large caseloads | Book immediately; gain clarity in a short time |
Service depth | Standardized information and referrals, limited by agency catchment or quotas | Tailor-made, fully followed up by registered social workers; match services according to your family’s budget and preferences |
Your experience | Basic answers received, but complex family/cross-district coordination may remain unresolved | A dedicated professional walks with you; you clearly know your next steps |
Personalized caregiving support
Based on your family's needs, the care plan may include:
Healthcare serivces
Discharge arrangement
Community resources
Emotional support
Family coordination
Caregiving skills
Medication mangement
Rehabilitation training
Home safety
Respite services
Social activities
Finance affairs
Legal documents
End-of-life care
Case Study 1
The dual pressures of a working caregiver — from chaos to regaining life balance
Background: Ms. Chan is a mid-level manager at a financial institution. In addition to demanding work, she also cares for her mother, recently diagnosed with mild cognitive impairment. Her two siblings disagreed on the care plan: one advocated immediate nursing home placement, the other insisted on staying at home. Meanwhile, Ms. Chan found that relying solely on expensive private home-care services created significant financial pressure, and the newly hired foreign domestic helper lacked elder care experience and was difficult to communicate with, making the family atmosphere tense.
Agewhale’s professional intervention
- Building family consensus: A registered social worker guided her on effective negotiation with siblings, clarifying each party’s core concerns, transforming “family arguments” into “constructive dialogue,” and formulating an agreed division of responsibilities and care plan.
- Optimizing resource allocation: Our consultant analyzed combinations of government-subsidized and private services and devised a “dual-track” plan that maintained care quality while greatly easing long-term financial burden.
- Guidance on managing domestic helpers: We provided communication techniques and daily routines for dementia care, coaching Ms. Chan on supervising the helper effectively to improve home-care efficiency.
Outcomes
Ms. Chan no longer had to shoulder the decision-making pressure alone, and sibling friction reduced. With expert resource screening, her mother received appropriate day center services, and Ms. Chan could refocus on her career.
Case Study 2
Cross-time-zone overseas caregiving — building a safety net for parents from afar
Background: Mr. Lee lives in the UK. His father, who lives alone in Hong Kong, was recently hospitalized after a fall and needs long-term rehab support post-discharge. Due to time-zone and geographical barriers, Mr. Lee struggled to grasp Hong Kong’s complex medical and community systems and worried that his father’s mobility issues would lead to social isolation. Over phone calls, his father tended to “report only good news,” leaving Mr. Lee anxious and feeling helpless from afar.
Agewhale’s professional intervention
- Cross-border navigation: Our social worker mapped out Hong Kong’s rehab resources, screened multiple rehab centers and escort-to-appointment services suited to his father’s condition, and bridged information gaps in cross-country communication.
- Breaking social isolation: We recommended and connected his father to a suitable elderly center and social groups based on his interests, and coached Mr. Lee on using technology to build higher-quality long-distance communication.
- Emergency mechanism: We helped Mr. Lee set up clear monitoring and emergency contact protocols so that even when children are abroad, a complete support network is in place in Hong Kong.
Outcomes
Using Agewhale’s curated shortlist, Mr. Lee selected cost-effective rehab services for his father. His father’s life became more fulfilling with increased social activities; Mr. Lee felt less powerless with professional guidance for long-distance caregiving.
Professional value: Why is Agewhale needed in these cases?
Nuanced family dynamics
AI tools cannot mediate family disputes; Agewhale’s social workers can address emotions and expectations among family members.
Commission-free neutrality
Our shortlists are free of commercial bias and based solely on your family’s budget and needs—an integrity guarantee that pure commercial intermediaries struggle to provide.
Practical implementation
We don’t just give information—we help you translate care recommendations into actionable household checklists that helpers can follow and family can implement.
Real data, real results
Our service model has been piloted in 20 leading companies with notable results:
95%
gained new, actionable caregiving knowledge.
9.5/10
average rating for service usefulness.
8/10
average rating in reducing caregiving stress and negative work impact.
100%
would seek Agewhale’s elder care advice again if needed.
One-off Focused Consultation
Best for: Handling urgent crises, inquiring about specific resources, or seeking a “second professional opinion".
Fees：HK$800 / hour
- What’s included: A 1-hour online video consultation with a registered social worker, with an in-depth analysis of your family’s specific situation and pain points.
- Deliverable: Within one week after the consultation, you’ll receive a targeted written resource recommendation (including eligibility criteria and contact methods).
- Your gain: Save dozens of hours of online searching. Experts clarify government subsidy eligibility and the most suitable care options.
Three-Month Dedicated Navigation Plan
Best for: Those facing complex transitions (e.g., post-hospital discharge), newly diagnosed conditions (e.g., dementia), or living overseas and needing ongoing support.
Fees：HK$3,000 / 3 months
- Online consultation: 4 hours of online consultation time, flexibly used within 90 days.
- Care plan: A personalized care plan covering medical follow-ups, social activities, and home safety.
- Ongoing WhatsApp support: Text-message support during office hours to answer your questions.
- Third-party service coordination: We help contact and shortlist suitable service providers (e.g., private caregivers, medical escorts, meal delivery). Form-filling for applications is not included.
- Your gain: We don’t just tell you what to do—we adjust strategies during implementation to help your family receive the most appropriate care.
What Users Say
“
The social worker was very professional and offered many options I had never heard of before, which really opened my eyes and helped me plan how to care for my elderly family member in the future. I highly recommend Agewhale’s services!
Working caregiver caring for a family member suspected of cognitive impairment“
Agewhale’s guidance has made a big difference — not just in managing daily care, but also in reducing the stress we’ve been feeling as caregivers. I truly appreciate their kindness, professionalism, and dedication.
Working caregiver caring for a family member with a terminal illness“
I am grateful for the professional information and advice provided when I was feeling lost and helpless, living overseas, and my mother was diagnosed with dementia. It enabled my family and me to promptly provide the most appropriate treatment for my mother and alleviate our anxiety.
Long-distance caregiver caring for mother with dementia“
Agewhale has not only empowered and better equipped me for the caregiving role, but enabled our family to enjoy more quality time with each other. I highly recommend Agewhale to caregivers who needed support and guidance along the way.
Long-distance caregiver caring for a family member with dementiaFrequently Asked Questions
1. Are you doctors or medical experts?
We are not doctors—we are registered social workers and elder care planners. Doctors diagnose and prescribe; we focus on implementation in daily life and care. For example, if a doctor diagnoses your father with dementia, we teach you how to improve the home environment to prevent wandering, how to apply for subsidies to hire a caregiver, and how to handle family friction arising from caregiving. We focus on whole-person care to ensure medical recommendations are feasible in real life.
2. Can’t I get this information for free at government hotlines and social service centers?
Yes. Government and social service agencies are great resources. However, due to heavy demand, public services often require waiting, and social workers handle very large caseloads, making it hard to provide long, in-depth one-on-one planning. Agewhale’s services fill this gap—offering another option for families who want to save time and need highly private and immediate personalized strategies.
3. Do you take commissions from the service providers you introduce?
No. We only charge clients for consultation. We do not accept any commissions or kickbacks from third-party providers (such as care homes, nursing companies, or equipment suppliers). Our recommendations are based solely on your needs, geographic convenience, and financial budget, ensuring that our advice is 100% objective and neutral, and always aligned with the elder’s best interests and your family’s affordability.
4. Will you directly intervene in our family disputes?
Family conflict often stems from information asymmetry, different understandings of the elder’s needs, or accumulated emotional pressure. Our registered social workers act as professional buffers—helping family members overcome subjective blind spots, analyzing pros and cons of different plans from a neutral standpoint, guiding perspective-taking, and fostering understanding of each other’s challenges and boundaries in caregiving. This helps return family discussions to rationality and re-center on the elder’s best interests.
